Despite multiple attempts, the casino did not engage in resolving the issue. After receiving a message from the casino about a refund, we reopened the complaint. However, the player stopped responding jest to our questions which gave us istotnie other option but to reject the complaint. The player from Poland requested a withdrawal less than two weeks prior owo submitting this complaint. The player from Australia noted that the casino hadn’t paid out his winnings due jest to a first deposit premia being mistakenly activated, despite him personally turning it off.
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